Deliver faster resolutions, consistent answers, and better customer experiences by blending Microsoft Copilot with GeoDataTek’s enterprise-grade AI - securely and at scale. Reduce handle time. Improve CSAT. Empower human agents - without replacing them.
Measurable outcomes in 90 days
Onboard AI Agents
to your Customer Service Team
Deploy AI agents that work alongside your human agents — understanding context, resolving cases, and continuously learning from every interaction across channels.
Understands full context across chats, emails, cases, and documents
Resolves common customer issues autonomously with high accuracy
Continuously learns from service instructions for accurate, precise answers.
Integrates seamlessly with Dynamics 365 & enterprise systems
Omnichannel
Create and track cases seamlessly across chat, email, voice, and portals.
Copilot Assist
Summarize conversations, draft replies, and surface relevant knowledge instantly.
Faster Response
Answer questions using secure enterprise data, with AI chat agent.
Skill‑Based Routing
Automatically route cases to the best available agent.
Knowledgebase Automation
Transforms resolved cases into governed knowledge to improve answer precision.
Insights & SLAs
Monitor performance by topic, channel, agent, and SLA in real time.
-35%
Avg. handling time
+25%
First‑contact resolution
-40%
Escalations
+20%
CSAT uplift
Built for performance, powered by Microsoft
Why teams choose GeoDataTek?
Because enterprise customer service needs more than generic AI — it needs control, security, and measurable results.
01
Microsoft‑first delivery
Built natively on Microsoft platforms for fast rollout and seamless adoption enterprise-wide.
02
Private by design
Operate AI in on-prem or VNet-isolated environments with full data control.
03
Industry playbooks
Pre-built workflows designed for real-world operations across key industries.
04
Agile & measurable
Clear 90-day milestones tied to adoption, efficiency, and measurable outcomes that matter.
Map channels, SLAs, KPIs, and integrations to define the right use cases.
Pilot
Prove value fast
Enable Copilot on a focused, high-impact scenario to show results quickly.
Rollout
Empower agents, not replace them
Train teams, activate knowledge workflows, and deploy dashboards confidently.
Scale
Expand where it matters most
Extend across voice, proactive service, and engagement with governance intact.
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