Microsoft Dynamics 365
Customer Service

Empower Your Support Team and Deliver Exceptional Customer Experiences

Microsoft D365 Customer Service
Engagement Across All Channels

Engagement Across All Channels

Engage consumers using their preferred channel, whether it’s phone, email, or live chat. Provide individualized services with minimal consumer effort via a unified platform.

Communities & Self Service

Communities & Self Service

Through a customized, tailored experience, empower clients to find solutions to their own questions. Provide branded self-service alternatives that provide consistent, up-to-date responses as well as a community experience for peer-to-peer support.

Agent Empowerment

Agent Empowerment

The correct data enables agents to effectively respond to client enquiries across channels. Dynamics 365 for Customer Service generates a dynamic interface to guide the next best action and equips agents with the necessary tools, feedback, and data.

Service Intelligence

Service Intelligence

To acquire meaningful insights from data, identify patterns, forecast opportunities, and leverage powerful analytics and embedded reporting. Dynamics 365 for Client Service enables enterprises to better anticipate customer demands and provide proactive service.

Dynamics 365 Customer Service Pricing

PROFESSIONAL

$50

per user/month
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ENTERPRISE

$95

per user/month
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